EN
first review
The alarm code, operating status and impact of the interruption are quickly clarified.
emergency room
24/7 Emergency Support
Quick assessment, safe routing and service coordination in critical power outages.
emergency room operationemergency room
In case of a malfunction, we first clarify the situation and then plan the correct intervention.
In the first meeting, the status of the system, alarm information and the energy priority of the facility are obtained. Controls that can be performed without creating a security risk are transferred; Technical team and parts preparation are coordinated for field intervention when necessary.
Secure forwarding
Applicable first control steps that prevent unauthorized intervention are shared.
Service coordination
Site needs, equipment and parts preparation are planned according to available information.
Scope of Service
Emergency support process
Receiving the request
Location, generator information, alarm and current energy status of the facility are recorded.
Remote preliminary diagnosis
Symptoms are evaluated; Safe controls and temporary operating options are determined.
Response plan
If a site visit is required, technical scope and preparation are coordinated.
Closing and follow-up
The action taken is reported; Suggestions for a permanent solution and the risk of recurrence are shared.
Practical Knowledge
Have it ready when you call
This information speeds initial assessment and facilitates intervention preparation.
- Facility name and open location
- Generator model and series information
- Alarm code or photo on the screen
- Latest operation, fuel and maintenance information
What should be done first in an emergency?
Note the alarm on the generator screen without risking life and facility safety; share observations such as fuel, smoke, leaks or unusual noise and avoid unauthorized technical intervention.
- clear informationCorrect evaluation
- planned processControlled application
- technical recordTraceable support
Service Request
Communicate your emergency quickly.
Include your phone number, facility location, and alarm information on the form. Use our direct communication channels in critical situations.